Photo by: Michael Calene
PAYMENT OPTIONS
The City of Troy offers a variety of convenient payment options for our residents. Simply choose the option that best suits your needs. You can pay online or via other payment methods listed below. Please note that when paying online, a small convenience fee of 3% is added to your total charge.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
Payment In Person
You may pay your bill in person at our office or drop off your payment in our drop box. We accept cash, check, credit/debit, or money orders.
Payments through the online portal
What is this new payment portal - Citizen Portal?
Citizen Portal is an online payment portal that we have partnered with Paya, a Nuvei company, for our utility bill payments. You access your account from this website, https://troyid.payacp.com
Where can I learn more about Paya?
Simply visit www.paya.com to learn more about our new vendor!
Do I have to create a new account in Citizen Portal?
Yes, the accounts do not carry over, so you will need to go through the quick and easy process of creating a new account in Citizen Portal. To do so, please visit: https://troyid.payacp.com
Does it cost anything to sign up for online bill payment?
It's free to sign up for online bill payment, enroll in Auto Pay, Text N Pay or e-billing.
Are there fees associated with making a payment through the Portal?
Yes, there are processing fees that will be assessed, which are lower than our previous payment portal. Those fees are: 3.00% of payment amount for credit/debit card payments with a $2.50 minimum; there is $1.95 fee per transaction for ACH payments. These fees also apply to any auto-payments that are made.
What payment methods can I use?
You can pay your utility bills with a credit or debit card, or through a checking or savings account. We also offer Auto-Pay and Text & Pay programs that allow you to use your preferred method of payment.
What information is available in the Portal?
Account balance, bills and payments are available as well as the ability to enroll in Auto-Pay, e-Billing, and Text & Pay. Portal users can also see current billing address, phone number, and email address that are on file with us.
Do I need to pay my bills from my computer?
Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about late payments if you’re out of town when your bill is due. AND – if you enroll in Text N Pay, you can make a payment right through your cell phone!
How do I know the payment went through?
After you complete the transaction, you will receive a Payment Confirmation on the next screen as well as a receipt emailed or texted, your preference.
What payment options do I have?
We work to ensure you have a variety of payment options available at home or on the go. You can pay Online with any browser from a laptop, PC or Phone, take advantage of our Auto-Pay option or Text n Pay.
Is my information safe?
Absolutely. All the transactions are handled on secure servers and are fully PCI compliant (Standards set for ensuring secure transactions). What is PCI Compliance? Click here to read more.